Returns & Refunds

Changes to and cancellation of Orders

1. No changes or cancellation can be done once the order and services are paid and confirmed. Please call us at +65 8878 6668 for any further assistance.

Please note that a separate charge applies for adding quantity, items or services. For parcel delivery, no changes and cancellation are allowed after payment. Any promotion codes that you have used under your Order will not be returned to you. We will try our best to accommodate your requests. However, you understand that we may not always be able to do so, and this may happen in a variety of circumstances (e.g. your requested delivery dates and timeslots have all been taken etc.). When this happens, we will inform you accordingly and arrange another suitable delivery date and timeslot.

2. Please also note that any change and/or cancellation to the services and/or delivery date and/or timeslot may result in you incurring additional fees. In particular, if your new delivery date exceeds 7 days from the date of your Order, you may incur additional storage fees at the prevailing rates. We are not obliged to complete delivery of your Order or provide any additional services that you have requested prior to receiving payment of additional fees (if applicable).

3. All refunds will be made through your original payment method and will be processed within 15 days after confirmation of refundable sums.

Returns

4. You can return any Product within 15 days of the date of your Order, provided that the Product:

(a) is new;

(b) is unused;

(c) has its packaging intact (if applicable);

(d) if already assembled, is in our absolute discretion, in re-saleable condition; and

(e) fulfils any other returns criteria that may from time to time be imposed by us, and such returns criteria can be found here.

5. If we are of the view that the returned Product does not fulfil the returns criteria, we may refuse the return of the Product or instead offer an exchange or gift card.

6. We will only process your refund after we have received and inspected the returned Product. All refunds will be made through your original payment method.

However, please note that we will reduce the amount of your refund to reflect any reduction in the value of the returned Product.

7. Service fees (if applicable) are not refundable, unless otherwise permitted by us.

8. You can either return a Product in-store, or you can request that our service providers collect the Product from your address.

9. You can contact us at +65 8878 6668 if you need our service providers to collect the Product from your address. You will need to provide us with your Order number, the details of the Product to be returned, and the delivery receipt when you contact us. Collection fees are applicable, unless you are returning the Product to us as a result of a mistake committed by us, and we will advise you of such fees when we process your request. Upon receipt of the applicable collection fees, we will then arrange for our service providers to collect the Product from your address.

10. If you choose to return the Product in-store, you will have to bring along the hard copies of the invoice, and the payment card with which you paid for the Product(s) if applicable.

Our Liability

11. All Product(s) are provided "as-is". We, our affiliates, officers and employees give no guarantee, representation or warranty, whether express or implied, in respect of the quality or fitness for a particular purpose of any Product.

12. We will, under no circumstances, be liable for any loss or damage suffered by you or anyone else arising from any:

(a) modification to the Product that has not been authorised by us in writing;

(b) use of the Product in a manner that has not been authorised by us in writing, or in a manner that not in accordance with how the Product will be used by a reasonable person;

(c) disregard of any safety instructions or guidelines that we have prescribed; and/or

(d) failure to comply with these Terms of Purchase.

13. We will not be liable to you under contract, tort, statute or otherwise for any: (i) indirect, consequential, collateral, special or incidental loss or damage; (ii) loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment, claims of third parties or any associated and incidental costs or expenses; or (iii) losses that are not reasonably foreseeable at the time your Order is accepted, in each case suffered or incurred by you in connection with any Order, any Product or any services procured under these Terms of Purchase or otherwise.

14. Any condition or warranty which may be implied or incorporated into these Terms of Purchase by reason of statute or common law or otherwise (including warranties as to merchantability, suitability, satisfactory quality and fitness for purpose) is hereby expressly excluded to the maximum extent permitted by law.

15. Subject to the above and to satisfactory proof, our entire liability to you for a claim in connection with any Order shall be limited to the Order price.

16. Despite the limitations in the paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

17. Where you buy as a consumer, these Terms of Purchase will not affect your rights under law which cannot otherwise be excluded.

Force Majeure

18. We will not be responsible for any delay or failure to comply with these Terms of Purchase if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.

Quantity Limit

19. To ensure our Products are available to more customers, we reserve the right to limit quantities available for purchase. Quantity limits may be applied per order, per person or household, or to orders that use the same credit card, debit card or E-wallet account; billing and/or delivery address; or share any other account or order attribute. We reserve the right to cancel orders if you attempt to circumvent quantity limitations (e.g. by using multiple email addresses or accounts to order more than a stated limit or by placing multiple, excessive orders of the same product, etc).

Entire Agreement

20. Unless otherwise provided herein, these Terms of Purchase embody all the terms and conditions agreed upon between us as to the sale and purchase of Product(s) and/or Service(s) described herein, and cancels all previous proposals, agreements, representations and undertakings, if any, between us with respect to the subject matter hereof, whether written or oral, notwithstanding the existence of any provision in any such prior agreement that any such rights or provisions shall survive its termination.

Waiver

21. If you commit any breach of these Terms of Purchase and we take no action, we will not be taken to have waived our rights against you, and will still be entitled to exercise our rights and remedies at a later stage or in any other situation where you commit another breach these Terms of Purchase.

Invalidity

22. In the event that one or more of the terms set out in these Terms of Purchase is held to be invalid, illegal or unenforceable by a competent authority, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable and the remaining terms shall continue to be valid and enforceable.

Privacy

23. Personal information, such as your contact details, that you provide to us during the Order process will be kept and used by us in accordance with our Privacy policy and personal data protection policy.

Third Party Rights

24. No person who is not a party to these Terms of Purchase shall be entitled to enforce or enjoy the benefit of these Terms of Purchase.

Dispute Resolution

25. If you have a dispute with us, please attempt to resolve it with us informally by contacting us at +65 8878 6668 or sales@tarsyn.com.

Governing Law and Jurisdiction

26. These Terms of Purchase shall be governed by and construed in accordance with the laws of Singapore, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.

Notices

27. All notices, requests, and other communications may be sent to us at:

E-mail Address: sales@tarsyn.com

Contact number: +65 8878 6668